Terms of service

Overview

This website is operated by exclunale.la. Throughout the site, the terms “we,” “us,” and “our” refer to exclunale.la. By visiting our website, purchasing products, or using our services, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website or placing an order. If you do not agree with these terms, please do not use our website.

1. Website Use

You agree to use this website only for lawful purposes and in a way that does not violate the rights of others or restrict their use of the website.

We reserve the right to refuse service to anyone for any reason at any time.

2. Products & Availability

We strive to display our products, colors, measurements, and details as accurately as possible. However, slight variations may occur due to lighting, manufacturing processes, fabric characteristics, or screen settings.

Some products may be released in limited quantities or as pre-orders. Availability may change at any time without notice.

3. Orders & Payments

By placing an order, you agree that all information provided is accurate and complete.

We reserve the right to cancel or refuse any order due to:

Incorrect information provided by the customer
Suspected fraudulent activity
Product availability issues
Errors in pricing or product information

Payment must be completed before an order can be processed.

4. Pre-Orders & Production

Certain products may be available through pre-order. Pre-order items are produced after purchase and are not immediately shipped.

Estimated production times are provided on product pages and may vary due to manufacturing schedules, material availability, quality control, or unforeseen circumstances.

By purchasing a pre-order item, you acknowledge and agree to the stated production timeline.

5. Shipping

Shipping times begin after your order has completed production and has been shipped.

Once an order has been handed over to the shipping carrier, exclunale is not responsible for delays caused by the carrier, customs, weather conditions, or other circumstances outside of our control.

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Returns & Exchanges

Due to the limited nature and production process of our products, all sales are subject to our return and exchange policy.

Items must meet the requirements listed in our Return Policy to qualify for a return or exchange.

Items that have been worn, washed, altered, damaged, or used are not eligible for return or exchange.

7. Product Care

Customers are responsible for properly caring for their products. Natural characteristics such as fading, color variation, shrinking, and wear are considered part of the product’s intended character and are not considered defects.

Please follow any provided care instructions to maintain product quality.

8. Intellectual Property

All content on this website, including logos, designs, images, graphics, text, and branding, belongs to [Brand Name] and may not be copied, reproduced, distributed, or used without written permission.