Refund policy

Overview

At exclunale, we take pride in creating carefully designed products with attention to quality and detail. Due to the limited nature and production process of our products, please review our return and refund policy before placing your order.

Non-Returnable Items

The following items are not eligible for returns:

Pre-order items
Made-to-order products
Limited edition releases
Final sale items
Items that have been worn, washed, altered, or damaged

Because these items are produced specifically for customers, cancellations or refunds cannot be issued once production has started.

Size & Fit

Customers are responsible for reviewing sizing information before purchasing.

We provide measurements and sizing guides to help customers choose the correct size. Incorrect sizing choices do not qualify for a refund unless the item received is defective or incorrect.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what was ordered, please contact us within 7 days of delivery with:

Your order number
Photos of the issue
A description of the problem

If approved, we will provide a replacement, exchange, or appropriate resolution.

Refunds

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Original shipping fees are non-refundable unless the item was incorrect or defective.

Payment Disputes & Chargebacks

By placing an order with exclunale, customers acknowledge and agree to all policies listed on our website, including our production timelines, shipping policy, and return/refund policy.

Before filing a payment dispute or chargeback with a bank or payment provider, customers are required to contact exclunale and allow us the opportunity to resolve the issue.

If a customer files a chargeback without first contacting us, we reserve the right to provide all relevant order documentation to the payment processor, including:

Order confirmation and payment records
Customer agreement to our policies
Product descriptions and production timelines
Shipping confirmation and tracking information
Communication records regarding the order

Submitting a chargeback does not automatically guarantee a refund. All disputes will be reviewed according to the payment provider’s dispute process and the policies agreed to at the time of purchase.

By completing a purchase, customers confirm that they have read, understood, and agreed to these terms.